More than AI. Agentic AI.
Intelligent agents that understand work and perform it independently.
After the first wave of generative AI, which caused a stir with tools such as ChatGPT and Microsoft Copilot, a new era will begin in 2025: the era of Agentic AI.
With AI Agents and Copilot Studio, intelligent, autonomous solutions can be built that understand processes, make decisions, and take over tasks completely.
Yesterday's processes prevent tomorrow's successes.
Today, companies are faced with processes that are becoming increasingly complex and can hardly be managed efficiently by hand. Employees lose valuable time on routine tasks, while support and back-office departments incur high costs and media discontinuity. Traditional automation quickly reaches its limits—it is difficult to adapt and does not grow with requirements. The result: a lack of scalability and unnecessary consumption of resources.
Your benefits
with Agentic AI
Up to 70% less manual effort for increasingly complex tasks.
Available at any time at
.
Higher quality through consistent decisions.
Greater transparency and traceability in processes.
Lower back office costs.
Up to 70% less manual effort for increasingly complex tasks.
Available at any time at
.
Higher quality through consistent decisions.
Greater transparency and traceability in processes.
Lower back office costs.
Key Points
Agentic AI refers to AI systems that can not only react, but also plan, decide, and act independently. They work on the basis of defined goals, rules, and contextual information and are able to proactively execute tasks, coordinate steps, and continuously optimize results.
Unlike traditional AI models, which only respond to inputs, Agentic AI acts like a digital assistant or "agent" that independently takes over processes, develops solutions, and independently derives next steps.
context
Access to data, systems, documents.
autonomy
AI performs tasks without manual steps.
Adaptability
Agent learns from results and improves.
The path to
Agentic Company
01
Understanding & Evaluating
Which processes are suitable for AI agents? Which data may be used?
02
Pilot & Learn
Gain experience in small projects before scaling up.
03
Integrate & Trust
Ensure governance, compliance, and training so that employees are on board.
Strategy & Target Vision
Together, we define an AI vision, strategic goals, and prioritized use cases.
Technical readiness
Infrastructure, security, compliance, and data are reviewed and prepared.
Change management
Employees are empowered through communication, training, and measures.
Implementation & Integration
Prioritized use cases are implemented and intelligently integrated into processes.
Governance & Integration
Governance, KPIs, and standards ensure long-term added value.
Advantages & Benefits
Efficiency gains, quality improvements, and new innovation potential—measurable and sustainable.
82%
of executives expect to deploy agents in the next 12-18 months.
Microsoft Work Trend Index Survey 2025
Use cases
financial service
An agent who answers consultant questions about
new financial products and
recommendations for the upcoming
customer meeting.
Insurance
A claims agent who collects information
, checks documents
, and prepares decision proposals
.
HR & Services
Onboarding or support bots,
that independently resolve routine questions
and relieve teams
.
Support & Service
Agents resolve support tickets independently—from analysis and knowledge base responses to actions such as password resets. End-to-end automation.
Field Service & Sales Force
Agents who document appointments, consolidate information, and automatically create and distribute schedules, minutes, and follow-ups.
IT & Security
Agents review security-related events, perform compliance checks, and create tickets in systems such as ServiceNow or Jira.
financial service
An agent who answers consultant questions about
new financial products and
recommendations for the upcoming
customer meeting.
Insurance
A claims agent who collects information
, checks documents
, and prepares decision proposals
.
HR & Services
Onboarding or support bots,
that independently resolve routine questions
and relieve teams
.
Support & Service
Agents who resolve support tickets independently. From analysis and knowledge-based answers to actions such as password resets. Completely end-to-end.
Field Service & Sales Force
Agents who document appointments, consolidate information, and automatically create and distribute schedules, minutes, and follow-ups.
IT & Security
Agents review security-related events, perform compliance checks, and independently create and prioritize tickets in systems such as ServiceNow or Jira.
The platform for enterprise AI agents
secure and scalable.
Agentic AI refers to AI systems that can not only react, but also plan, decide, and act independently. They work on the basis of defined goals, rules, and contextual information and are able to proactively execute tasks, coordinate steps, and continuously optimize results.
Unlike traditional AI models, which only respond to inputs, Agentic AI acts like a digital assistant or "agent" that independently takes over processes, develops solutions, and independently derives next steps.
From automation to agentic AI.
We develop solutions that really help you move forward.
The expandability of Copilot is crucial.
Copilot Extensibility allows external systems and data to be connected directly to Copilot. Business-critical processes can be integrated into your use cases, making Copilot the central platform for all voice-based interactions.
Typical examples include knowledge databases, ticketing systems, project management tools, and other business applications that you can seamlessly integrate.
















































































































































































